A full-stack digital human concierge with an Unreal Engine frontend and a Node.js / Python backend orchestration layer. Natural customer interactions are grounded by RAG pipelines, vector databases, and LLM inference, while Elastic logging captures every conversation for traceability and tuning.
Senior Consultant · Solutions Engineer · Singapore
I turn messy operations into practical AI & automation systems.
10+ years across digital transformation, LLM integration, observability, and RPA. Open to full-time roles where I can help teams build practical systems — combining hands-on engineering depth with consulting discipline: understanding workflows, aligning stakeholders, and measuring outcomes.
90%
Invoice processing time cut — from 5 days to half a day
70%
Estimated MTTR reduction via unified observability
10+
Years across consulting & full-stack engineering
hrs → min
WordPress build & deployment time, automated
Selected work
Systems built end-to-end
Five projects spanning AI, observability, RPA, and platform automation — each scoped from requirements through delivery and support.
Consolidated disparate log systems into a single platform to sharpen operational visibility. Built Logstash pipelines, configured Fleet Server and alert rules, and layered LLM-powered natural language queries on top — letting teams ask questions instead of writing queries. Estimated 70% reduction in mean time to resolution.
An enterprise RPA solution for invoice submission with built-in retry logic, exception handling, and reporting dashboards for full process visibility. Resilient by design, it reduced end-to-end processing time from five days to half a day — a 90% improvement.
Automated ServiceNow workflows covering SLA policies, approval rules, and engineer assignment logic — including workload-based routing so tickets land with the right person at the right time. The result: less manual triage and more predictable service delivery.
A drag-and-drop WordPress builder paired with server-side deployment automation. By removing manual setup steps, build-and-deploy time dropped from hours to minutes, letting the team ship sites at a steadier cadence.
Experience
A decade of building and advising
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Senior Consultant
Imperium Solutions Pte Ltd
- Lead digital transformation and automation initiatives end-to-end — requirements gathering, implementation, documentation, consultation, and support.
- Modernize manual processes across multiple systems by analyzing business flows, integration points, and operational constraints to deliver ROI-focused solutions.
- Provide ServiceNow, Automation Anywhere, and n8n consulting, including workflow design, stakeholder collaboration, expectation management, and post-delivery support.
- Deliver AI/LLM integration, RAG systems, Elastic Observability, invoice automation, incident management optimization, RPA, n8n workflow automation, and iOS/Swift mobile applications.
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Personal Finance Consultant
OCBC Bank
- Delivered consultative financial recommendations across life insurance, investment portfolios, unit trusts, asset allocation, and customer risk profiling.
- Supported clients' banking needs and wealth management products.
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Programmer
Vision World Marketing Pte Ltd
- Built web applications with HTML5, PHP, JavaScript, Node.js, CSS, Mongoose, and MySQL.
- Developed WordPress plugins, Chrome app/extension plugins, and a drag-and-drop WordPress website builder.
- Created Unreal Engine 4 mobile games plus automated messaging tooling and workflow solutions.
Capabilities
Where I add value
Engineering depth paired with consulting discipline — from discovery to measurable outcomes.
AI & LLM Systems
RAG pipelines, vector databases, LLM inference, digital human systems, and natural language query interfaces.
Automation
n8n workflow automation, enterprise RPA, retry logic, exception handling, reporting dashboards, Chrome extension automation, and workflow orchestration.
Observability
Elastic Stack and logging, Logstash pipelines, Fleet Server configuration, alert rules, and incident visibility.
Engineering
Python, Node.js, Unreal Engine, full-stack application development, API integration, and system troubleshooting.
Consulting
Requirements discovery, solution design, stakeholder alignment, process improvement, and measurable operational outcomes.
Tech stack
Tools & technologies
Languages
- Python
- JavaScript / Node.js
- PHP
- HTML5
- CSS
- Swift
AI / LLM
- LLM inference
- RAG
- Vector databases
- Prompt & workflow design
Platforms
- Elastic Stack
- ServiceNow
- Automation Anywhere
- n8n
- WordPress
- Unreal Engine
Engineering practice
- RPA design
- Chrome extensions
- API integration
- Dashboards
- Exception handling
- Cross-system workflow design
Education
Foundations
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2012 — 2014
Northumbria University
BSc (Hons) Computing Studies, Information Technology · Second Upper
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2010 — 2012
KDU Penang
Diploma in Computer Studies, Information Technology · CGPA 3.41
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2010
SMK Keat Hwa
SPM, Accounting Stream
Contact
Looking for a full-time AI and automation engineer?
I am open to full-time opportunities where I can help teams scope, build, and ship AI, observability, and automation systems that hold up in production.